Magellan Management Training
:: Management
Training Courses :: Managing and Transforming Challenging Behaviour
Managing and Transforming Challenging Behaviour
Do you have to put up with challenging or difficult behaviour on a regular basis? If so, it's time to learn how to deal with it. Unfortunately, there is no magic solution which controls challenging behaviour, it is therefore essential that every person confronted with this type of behaviour understands why it happens and is able to devise strategies for managing it.
This workshop aims to assist delegates in improving their ability and confidence in handling challenging behaviour and communicating with difficult people. To achieve this, the workshop is interactive using a mix of challenging discussion, exercises and sharing of personal experiences. At the end of the workshop, delegates are encouraged to complete an action plan that will help them to apply new skills.
Target Audience
People who have to manage challenging behaviour or difficult people in their business or personal life
Course Objectives
On completion of the training, participants will have
- Learned how to identify and deal with challenging behaviour and difficult people
- Practiced the skills required to communicate effectively
- Identified personal strengths, weaknesses and areas for improvement
Course Content
Identifying and Coping with Challenging or Difficult People
- Understand the dynamics of challenging or difficult behaviour
- Recognise the importance of learning coping strategies for dealing with difficult people.
- Investigate some of the reasons for challenging behaviour
- Evaluate strategies for coping with a difficult person.
- Apply steps for responding non-defensively
Communicating with Difficult People
- Recognise benefits of communicating effectively with difficult people.
- Evaluate different types of communication styles
- Assertive communication
- Understanding body language and facial expressions
Course Duration
Recommended 1 day course for up to 12 delegates
Tailored
This course can be delivered:
- to meet individual company requirements
- within company premises
- specifically to a group or team of staff
- One to one for senior executives
For managing and changing challenging behaviour contact
Magellan management Training today.
Training courses on Managing others include:
|
